Where we ship from
All orders ship from the United States. AURELLE does not have stores, warehouses, or offices in other countries.
Processing and transit
Processing time is the time we take to prepare, inspect, and pack your order. Transit time begins once your order is dispatched. They are separate, and both are shown below.
Tracking and signatures
When your order is dispatched, we email a tracking link. Fine jewelry shipments require a signature on delivery, and we cannot redirect a parcel to an unattended location.
Insurance
Details of shipment insurance will be confirmed here before sales begin.
Duties and import taxes
Address accuracy
Please check your delivery address carefully at checkout. Where available, our payment page validates addresses. We cannot change an address once an order has been dispatched.
Failed or refused deliveries
If a delivery fails after the carrier's attempts, or is refused, the parcel is returned to us. Once it arrives back and passes inspection, we will contact you to arrange re-delivery at your cost or a refund of the item price. Original shipping charges, and any duties or taxes the carrier cannot recover, are not refundable.
Delivery destinations
See Where We Deliver for current destinations. Checkout lists only the countries we can deliver to.