Client Care
Questions, Answered
Materials, delivery, sizing, and care, in plain words. If your question is not here, we would love to hear it.
Materials
What is the difference between karat and carat?
Karat (K) measures the purity of gold: 24K is pure gold, and 14K is 58.3% gold. Carat (ct) measures the weight of a gemstone. One carat is 0.2 grams.
Is your jewelry solid gold?
Yes. Our pieces are made in solid gold alloys, never plated base metal. White gold is rhodium plated for brightness, and each product page lists its construction, including whether a piece is solid or hollow.
Are laboratory-grown diamonds real diamonds?
Yes. They have the same chemical and physical properties as natural diamonds. The difference is origin, and every AURELLE piece states which type it uses.
Do your diamonds come with grading reports?
Grading details appear on a product page only when a laboratory report exists for that diamond. If none is listed, the piece is not sold with a report.
Orders and delivery
Where do you ship from?
All orders ship from the United States.
Do you ship internationally?
We ship to the destinations listed on our Where We Deliver page. Checkout shows only the countries we can currently deliver to.
Will I pay import duties?
This depends on the destination. Our Shipping page explains whether duties and taxes are collected at checkout or payable on delivery.
Can I check out without an account?
Yes. Guest checkout is always available.
What currency will I be charged in?
All prices are in US dollars, and you are charged in US dollars. Your bank may apply its own exchange rate and fees.
Sizing and care
How do I find my ring size?
Our Ring Size Guide explains how to measure at home or use a ring you already own. Our team is also happy to help.
Can I resize my ring?
Many rings can be resized. Some designs, such as eternity bands, cannot. Contact us with your order number for advice.
How should I clean my jewelry?
Warm water, a drop of mild soap, and a soft brush work well for most pieces. See our Jewelry Care guide for details.
Still Curious?
Ask us anything
Our client care team answers every message personally.