Our returns window (proposed)
You may return eligible items within 30 days of delivery for a refund to the original payment method, or exchange them for a different size or piece.
Eligibility
- Items must be unworn, undamaged, and returned in their original packaging, with any documentation included.
- Engraved, resized, or made-to-order pieces are final sale unless faulty.
- For hygiene reasons, pierced earrings can be returned only with their protective seal intact.
How to start a return
Contact client care with your order number. We will send instructions and, for US orders, a prepaid insured return label. Please do not send items back without contacting us first.
International returns
International clients are responsible for return shipping, which must be fully insured and tracked. Mark the parcel as a return of goods to reduce the chance of import charges. Original duties and taxes may not be refundable, depending on the destination and how they were paid.
Refunds
Once your return arrives and passes inspection, we will process your refund within 5 business days. Your bank may take longer to show it. Original shipping charges are not refunded unless the item was faulty or sent in error.